General - Automotive, Retail, SME’s, Self Storage, Corporate, B2B
Since 1994 the OOPS Insight report has been a vital tool in evaluating staff and system performance in customer service, image and presentation standards as well as in regulatory compliance in all manner of industries. OOPS also provides research and analysis on your Competitors by providing a Competitor Audit and Positioning Map which many businesses have used over the years before undergoing renovations, take overs or just wanting to know what the best practice methods were of their competitors.
At OOPS we customise our reports for each individual client and because of this and our own proprietary software program OARS we are able to offer to all industries a program that provides real time information which is relevant to them and is a much sought after business resource.
We are able to provide you with detailed information on your business from a customer’s perspective in a detailed evaluation report. The report covers all areas of your business and includes the following:
- Staff attitude, presentation and grooming
- Regulation system and compliance
- Image and presentation standards
- Housekeeping and cleanliness
- Service delivery and response times
- Greeting, acknowledgement and fare-welling
- On-site sales, marketing skills of staff
- Effective telephone skills
- Knowledge - advantages and benefits
- Communicating the brand
- The results of the visits are compiled into a comprehensive Report which includes:
- Online evaluations
- Cover notes for report interpretation
- Graphic and statistical representations of results
In addition to the Onsite Report, we provide equally comprehensive evaluations on other areas:
Combining the results with your management’s expertise, systems and aspirations with our expertise we structure strategies for improved service skills, capitalising on strengths in your business and improving on any weaknesses.
There is the capability to incorporate specific questions and requests to provide a tailored report.
The reports provide valuable information to management in pursuit of improved customer service and trading outcomes.
These comprehensive reports are received through our secure website within 24 hours of the visit.
With an audit scope, question inventory and reporting system all able to be tailored to suit the needs of any client in any industry, you’ll always receive meaningful information in an easy to use format.
Our team of Mystery Snoops doesn’t just skim the surface; we spend ample time on the ground in your organisation. We interact with staff and other customers and – with confidentiality assured – provide you with the necessary insights to really see the business as the customer does – by standing in their shoes.