News
Latest news and updates from OOPS
Articles
Reputation - Does your customer “Walk Your Talk”?
Tue 21st Jun 2011
Have you ever read about a restaurant, lingered over the pictures and devoured each word until the craving became so strong that you had to go and experience it yourself. Well I did!...
More to Security than meets the eye - Optimising customer service outcomes in the club environment
Tue 21st Jun 2011
Cast your mind back for a moment. Picture yourself standing in a line waiting to gain entry into the Disco or hot night spot at the time, where your only chance of gaining entry was being judged by a bloke or maybe two standing at the entry door...
BEHIND “MYSTERY SHOPPING”: The Mystery Partially Revealed
Tue 21st Jun 2011
“Mystery Shopping” is a concept that has evolved over recent decades both in Australia and abroad as a key tool in facilitating enhanced business performance and in particular improved trading...
Podcasts
Podcast - An interview from the front lines
Thu 23rd Jun 2011
In this interview, Michelle shares some wonderful experiences in measuring customer service over many year. She also shares some simple but fundamental tips on leadership and great service.
Videos
Introduction to OARS with Michelle Pascoe
Thu 30th Jun 2011
Welcome to Oops with Michelle Pascoe
Thu 30th Jun 2011
Mystery Shopping with Michelle Pascoe
Thu 30th Jun 2011
