Articles

10 TIPS ON BEING PRODUCTIVE WHEN YOU ARE TRAVELLING

Wed 26th Oct 2016

Even though the use of Skype and other connecting portals are used by many people in business, it is always great to get on that plane and go and meet people personally, attend the conference to gain ideas and to share your knowledge and experience with ot

Does the Experience Match the Marketing?

Mon 8th Aug 2016

“We invite you to experience our world class facility and five star service!”

The Link Between Engaged Customers and Engaged Team Members

Tue 21st Jun 2016

Find out if building an engaged team is as important as encouraging engaged customers through service.

Is your management style like a Tortoise or a Rabbitt?

Tue 21st Jun 2016

f you want your business to grow and succeed, but more importantly you actually enjoy the journey and don’t become resentful or absolutely exhausted here are some tips:

How to Leave Employment on a High - Audio of ABC Life Matters interview

Thu 17th Mar 2016

21st Century Customer Experience published in CEO Magazine

Wed 13th Jan 2016

Questioning and complaining are two different forms of communication, however, some business owners and their teams misconstrue a question and immediately go on the back foot defending their product or service, without considering the question in detail an

5 TIPS ON HOW TO GET THE BEST FROM YOUR CASUALS

Wed 13th Jan 2016

In business we are constantly hearing and promoting “team work” and “team values”, but when it comes to casuals do you include them?

The Impact of Resignation

Fri 4th Sep 2015

When you hear the word "resignation" whether you are an owner of an SME or manager of a large corporation, there is always an impact of some kind. Over the past two decades in business...

THE 12 CHALLENGES OF BUILDING A VIP TEAM – HIRING THE RIGHT INDIVIDUALS

Tue 18th Aug 2015

It doesn’t matter what industry your business is in, the relationship between your customers and your frontline and management team determines your success.

10 tips on how to present in the boardroom

Tue 18th Aug 2015

At some stage many of you will stand at the front of the boardroom table and present to Directors, Senior Executives or Stakeholders. This is your moment to ‘shine and share’ your research, ideas, project updates or even financials.

How to leave a job

Tue 18th Aug 2015

Finding it hard to shine in interviews? Don't fret. Why not make a lasting impression when you quit?

Developing Leaders From Within

Tue 18th Aug 2015

Are leaders born or are they made?

Is Your Club On Fire ........

Sun 30th Mar 2014

Oops featured in Surf Industry News

Tue 7th May 2013

http://www.sinmag.com.au/oops-dont-say-it-use-it-2/

Reputation - Does your customer “Walk Your Talk”?

Tue 21st Jun 2011

Have you ever read about a restaurant, lingered over the pictures and devoured each word until the craving became so strong that you had to go and experience it yourself. Well I did!...

More to Security than meets the eye - Optimising customer service outcomes in the club environment

Tue 21st Jun 2011

Cast your mind back for a moment. Picture yourself standing in a line waiting to gain entry into the Disco or hot night spot at the time, where your only chance of gaining entry was being judged by a bloke or maybe two standing at the entry door...

BEHIND “MYSTERY SHOPPING”:  The Mystery Partially Revealed

Tue 21st Jun 2011

“Mystery Shopping” is a concept that has evolved over recent decades both in Australia and abroad as a key tool in facilitating enhanced business performance and in particular improved trading...