Articles
Reputation - Does your customer “Walk Your Talk”?
Tue 21st Jun 2011
Have you ever read about a restaurant, lingered over the pictures and devoured each word until the craving became so strong that you had to go and experience it yourself. Well I did!...
More to Security than meets the eye - Optimising customer service outcomes in the club environment
Tue 21st Jun 2011
Cast your mind back for a moment. Picture yourself standing in a line waiting to gain entry into the Disco or hot night spot at the time, where your only chance of gaining entry was being judged by a bloke or maybe two standing at the entry door...
BEHIND “MYSTERY SHOPPING”: The Mystery Partially Revealed
Tue 21st Jun 2011
“Mystery Shopping” is a concept that has evolved over recent decades both in Australia and abroad as a key tool in facilitating enhanced business performance and in particular improved trading...
Services Document
Mon 20th Jun 2011
Do you really know what your customers are saying about your business? What sort of first impression your people are creating? And how the systems and processes in your business underpin your service strategy?
