Mon 10th Apr 2017
Nicki Walsh CEO & Founder of Blaze Marketing and Michelle Pascoe discuss the link between Customer Engagement and Employee Engagement
Tue 21st Jun 2016
Ron Rosenburg from Charleston, USA interviewing Michelle Pascoe on Mystery Shopping
Sun 2nd Jun 2013
Julian Campbell talks to Michelle Pascoe (OOPS) on picking your mark - techniques for customers.
Thu 23rd Jun 2011
In this interview, Michelle shares some wonderful experiences in measuring customer service over many year. She also shares some simple but fundamental tips on leadership and great service.