Podcasts

Exploring the Link Between Customer Engagement and Employee Engagement

Mon 10th Apr 2017

Nicki Walsh CEO & Founder of Blaze Marketing and Michelle Pascoe discuss the link between Customer Engagement and Employee Engagement

Mystery Shopping and Understanding your Customer

Tue 21st Jun 2016

Ron Rosenburg from Charleston, USA interviewing Michelle Pascoe on Mystery Shopping

2NURFM Podcast

Sun 2nd Jun 2013

Julian Campbell talks to Michelle Pascoe (OOPS) on picking your mark - techniques for customers.

Podcast - An interview from the front lines

Thu 23rd Jun 2011

In this interview, Michelle shares some wonderful experiences in measuring customer service over many year. She also shares some simple but fundamental tips on leadership and great service.