Podcasts
Articles
10 TIPS ON BEING PRODUCTIVE WHEN YOU ARE TRAVELLING
Wed 26th Oct 2016
Even though the use of Skype and other connecting portals are used by many people in business, it is always great to get on that plane and go and meet people personally, attend the conference to gain ideas and to share your knowledge and experience with ot
Does the Experience Match the Marketing?
Mon 8th Aug 2016
“We invite you to experience our world class facility and five star service!”
The Link Between Engaged Customers and Engaged Team Members
Tue 21st Jun 2016
Find out if building an engaged team is as important as encouraging engaged customers through service.
Podcasts
The importance of knowing the practicalities of every role, not relying on someone else to tell you
Mon 14th May 2018
This podcast is interviewing one of the stalwarts in the Club and Hotel industry, Mr Mike Walker, who is retiring later this year after being with the Illawarra Catholic Club (aka Club Central) for the past 22 years and CEO for 16 of those years.
Rostering - Key to the door of HR
Mon 7th May 2018
Michelle interviews Ben Williamson - Group Workforce Manager, Club Central Group. Back yourself: if you never fail, you never learn.
The path to the top is not what you think
Wed 2nd May 2018
Michelle interviews Paul Rifkin - Executive Chef, Campbelltown Catholic Club. Identifying the passion and igniting their spark. It's all about opportunities.
Videos
24th Day Countdown to Christmas - VIP Customer Service Tips
Mon 1st Jan 2018
23rd Day Countdown to Christmas - VIP Customer Service Tips
Mon 1st Jan 2018
22nd Day Countdown to Christmas - VIP Customer Service Tips
Mon 1st Jan 2018
Webinars
Customer and employee engagement
Wed 24th Sep 2014
NSW Chamber of Commerce - Customer service: the internal dimension
Tue 11th Jun 2013
Masterclass: Three Key (Touch) Points to Improve Business and Increase the Bottom Line
Tue 28th May 2013
Newsletter
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Blog
TEN TIPS FOR A BOARDROOM PRESENTATION WITH PIZZAZ
Mon 8th Aug 2016
Make your work shine by presenting in a professional and fun manner that will keep those around the table engaged, nodding their heads and signing on the dotted line (so to speak)!
CAREER COACHING = SEIZING THE OPPORTUNITY - IGNITING YOUR POTENTIAL
Tue 21st Jun 2016
To many of us worry about getting approval from others and listen to the negative talk, which affects our self esteem. Real power comes from acting on our deep, personal values. Have you let opportunities pass you by or do you think that you just can’t d
THE TWELVE CHALLENGES IN HIRING THE RIGHT TEAM
Tue 19th May 2015
“What went wrong”? Three months ago you hired the best candidate, well dressed, punctual, positive and upbeat with a “Can do attitude”, encouraging and part of the team”.
