Customer Service and Leadership Training

Michelle Pascoe the principal of OOPS is an Accredited Workplace Trainer and Assessor, who writes and presents all her own material, tailoring each workshop for clients individual needs in a consultative manner.


The Methodology for Each Workshop

Learning tools used in these interactive workshops include; workbook, role playing, team and communication building games, real case scenarios.

These modules also include guidelines for continuing self assessment and skill development.

VIP Frontline Service Workshops

Workshops include: